Contact Us

Customer Service:

Office Hours: Mon - Fri 10:30am - 4:00pm AEST

Email is the quickest way to get in touch with us 7 days a week by using the contact form below. We usually reply within a few hours but often quicker!

** As a small team we may not be able to attend to the phone or live chat all the time but we're available via email around the clock to respond quickly to all enquiries. Thank you for your patience and understanding. For unsolicited Adwords, marketing or donation related enquiries, please use the email form as our customer service team are unable to forward calls to management or disclose their details.

Stock Levels - 'Is it in stock?'

Stock levels on our website are in real-time and up to date - so if it's in stock online and you can add it to your cart, then it means it's ready to ship from our warehouse.

Enquiries

Have a question about our products or need help with your order? We'd love to help you.

Please fill in the form below or chat to us and one of our friendly team members will assist you as soon as possible.

Please note that pickups are not available but we offer flat rate express shipping to the Sydney metro at $10.95.

Head Office*:

Fenix Group Pty Ltd
Suite 1070
79-83 Longueville Rd
Lane Cove NSW 2066

*By appointment only