Contact Us


Fenix Group Pty Ltd
7/330 Wattle Street
Ultimo NSW 2007

*Please note this is not a retail showroom. No stock is kept on premises or transferred here. 

Customer Service:

Hours: Mon - Fri 10:30am - 4:00pm AEST
Phone (Mon, Tues, Thurs): (02) 8999 2097** 

** At times we may not be able to attend to the phone due to limited office staff but we're usually available via email around the clock for quick responses. Thank you for your patience. For unsolicited Adwords, marketing or donation related enquiries, please use the email form as our customer service team are unable to forward calls to management or disclose their details.

Stock Levels

Stock levels on our website are in real-time and up to date - so if it's in stock online and you can add it to your cart, then it means it's ready to ship from our warehouse.


Have a question about our products or need help with your order? We'd love to help you.

Please fill in the form below, start a Live Chat or call us and one of our friendly team members will assist you as soon as possible.

Please note that pickups are not available but express shipping via Australia Post is just $9 to the Sydney metro.