Contact Us


Fenix Group Pty Ltd
Suite 205
6/50 Miller St
North Sydney NSW 2060

*Please note that no stock is kept on premises or transferred here, and pickups are not available. This is an office only and not a shop/showroom.

Customer Service:

Hours: Mon - Fri 10:30am - 4:00pm AEST

Phone (Mon, Tues, Thurs): (02) 8999 2097** 

Email is the best way to get in touch with us 7 days a week by using the contact form below. We're also happy to speak to you via live chat and phone if you prefer. 

** During busy times and lockdowns, as a small team we may not be able to attend to the phone or live chat but we're available via email around the clock to respond quickly to all enquiries. Thank you for your patience and understanding. For unsolicited Adwords, marketing or donation related enquiries, please use the email form as our customer service team are unable to forward calls to management or disclose their details.

Stock Levels - 'Is it in stock?'

Stock levels on our website are in real-time and up to date - so if it's in stock online and you can add it to your cart, then it means it's ready to ship from our warehouse.


Have a question about our products or need help with your order? We'd love to help you.

Please fill in the form below, start a Live Chat or call us and one of our friendly team members will assist you as soon as possible.

Please note that pickups are not available but express shipping starts at around $7.50 to the Sydney metro.