Toy Hunters

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Returns, Exchanges & Warranty

ZoomerPets.com.au is owned and operated by Toy Hunters, a division of Fenix Group Pty Ltd. At Toy Hunters, we would like all customers to be completely satisfied with their purchases. Please review our Returns, Exchanges & Warranty Policies below and contact us if you require any further assistance.

WARRANTY & PRODUCT SUPPORT IS OFFERED TO CUSTOMERS WHO HAVE PURCHASED FROM OUR WEBSITE ONLY. We are an independent retailer of Zoomer products and therefore cannot assist with warranty/product support enquiries if you did not purchase the item from this website. We recommend getting in touch with your retailer for assistance or calling the customer service number listed on the back of the product's box.  

100% Money Back Authenticity Guarantee

As an authorised Australian stockist of Zoomer, we obtain all our Zoomer branded stock through official channels. As such, we are able to offer a 100% money back authenticity guarantee on any Zoomer branded product that is sold and proven to be non-genuine or counterfeit. We are proud to have never received any complaints of non-genuine or counterfeit products sold on our website and we intend to keep it that way!

Items Damaged in Transit and Faulty Items

If any items purchased on this website arrive damaged or faulty, please contact us within 7 days of receiving your items. You may be asked to provide a photo for clarification. We will arrange to have the damaged or faulty items returned to us and either arrange for a replacement of the items at our cost or refund the item. Refunds will be processed via the original payment method used for your order. Toy Hunters reserves the right to assess the eligibility of goods for return (including the condition and age of the goods) before accepting them as returned. Damaged or faulty items must be returned to us in the condition received by you with all original packaging, accessories and/or manuals. Please retain the original order packaging for the purposes of returning the damaged or faulty items.

No Change of Mind Refunds

Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper on our website at a later date or elsewhere. We recommend you carefully review all items before adding them to your shopping cart and proceeding with your order.

Exchanges and Refunds

If you wish to exchange or refund any unopened items, please contact us within 7 days of receiving your items and notify us of your reasons. At our discretion, we may offer you store credit or a refund. Once the items are returned to us in original condition at the cost of the customer, full store credit may be offered (excluding shipping costs) and can be used on any future online purchase. Responsibility for lost and damaged items in return transit is borne by the customer. If we offer a refund, customers must cover the cost of return shipping and a 20% restocking fee may be applied. Refunds will be processed via the original payment method used for your order. We cannot offer exchanges or refunds for any item that is returned to us and the seal is found to be broken or where there are missing components. 

Missing or Incorrect Items

If an order arrives to you is missing an item or contains an incorrect item, we will either refund the purchase price including delivery charges or provide a replacement product with delivery at our expense. Please contact us within 7 days of any missing or incorrect items. You may be asked to provide a photo for clarification.

Toy Hunters' 30-Day Peace of Mind Warranty & Manufacturer's Warranty

All products on this website are subject to strict quality controls before we stock them to ensure you receive only quality products.

In addition to any manufacturer's warranties, Toy Hunters offers a 30-Day Peace of Mind Warranty for your convenience. If in the unlikely event you encounter an item purchased on our website with manufacturing flaws or which stops working or breaks through ordinary use, Toy Hunters will happily replace or refund it if you contact us directly within 30 days of your original purchase.

All warranties exclude items which are damaged by accident or misuse, e.g. dropped, crushed, squashed, excessive force applied, etc. You may be asked to provide photographic evidence of the fault.

Toy Hunters reserves the right to assess the eligibility of items for return (including the condition and age of the items) before accepting them as returned.

Items being returned to Toy Hunters for warranty claims must be returned with all original packaging, accessories and/or manuals. Please retain the original order packaging for the purposes of returning the faulty item(s).

Any shipping costs related to warranty claims will be initially paid by you, however, on confirmation of a faulty item, Toy Hunters will reimburse you for return shipping costs and cover any additional shipping costs.